The PIM Experience
What to Expect?
Since 1999, Philadelphia International Medicine has helped patients from around the globe
eliminate the guesswork, planning and anxiety of finding and connecting with doctors and
hospitals ranked among the best in the world.
But we also offer you something else you can’t find in a medical chart: a sense of comfort and well-being. We care for you before, during, and after your visit by making sure you’re as comfortable as possible by working tirelessly to make sure you feel at home.
Healing is possible when you’re confident in your healthcare team.
Our concierge service brings the comforts and luxuries of home to your medical treatment. Sourcing a
favorite food, comfortable accommodations, or finding someone who speaks your language are just a
few of the ways we make your treatment a positive, restorative experience.
The international patient case manager is a professional trained to support and help you manage your medical and surgical care away from home. The international patient case manager speaks multiple languages and has access to a network of local medical support services that you may need. As your main contact person , your dedicated international case manager is here to support you through every step of patient care at Philadelphia International Medicine.
Your Case Manager Will:
Before your Visit
Collect medical records, identify the best doctors and services for the patient, schedule appointments and coordinate travel, accommodation and transportation.
During your Visit
Provide information about the City of Philadelphia, 24/7 phone support and phone answering service, one-on-one care management & support.
Conduct exit interviews and facilitate follow up care if necessary.