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At PIM, we're committed to restoring our patients' health.

Read our 4 easy steps about how to begin your treatment in Philadelphia.


Patients or caregivers should call 1-215-563-4733, fill out an online contact form or send an email to to begin the process of your medical history review and appointment scheduling.

Once your request is received, you will be contacted by a PIM patient services coordinator to help you through the process of submitting your medical records. Please have the following information available:

  • Full Name         

  • Date of birth

  • Country of residence

  • Payer information and copy of insurance card, if applicable

  • All relevant medical records

  • Diagnosis and/or symptoms

Step 1: Request an Appointment


Step 2: Send Your Medical Records in English

​Please send the following medical records translated in English:

  • Current diagnosis

  • All relevant medical records

  • Imaging (X-ray, MRI, CT scan, ultrasound)

  • Biopsy and pathology reports, if applicable

  • Your contact information

We’re committed to protecting your personal health information. Please send all correspondence to the attention of our patient service coordinators by email, postal mail at the address below, or fax.


Fax: 1-215-563-2777

Mailing Address:

Philadelphia International Medicine

1801 Market Street, Suite 710

Philadelphia, PA 19103



Step 3: Pay for Your Healthcare Services

Once a specialist reviews and accepts your case, your patient services coordinator will provide you with a cost estimate and deposit information or confirm your insurance/embassy coverage.


Financial services assistance will be available to assist you with understanding your cost estimate, providing payments, verifying insurance or embassy coverage and reconciling your final bill.​

Once a deposit has been received or payer information has been confirmed, your patient services coordinator will send you a letter confirming your appointment with the name of your doctor, the date, time and location of your appointment and any other important information you need before traveling.


Step 4: Prepare for Your Visit

Once your appointment has been confirmed, your confirmation letter can be used to assist in completing your visa application. Additionally, your PIM patient services coordinator will assist you with accommodation needs related to your visit.

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